Shipping

International Shipping (Canada, USA, & Rest of World)

USA & Canada Shipping

CANADA
Orders over CAD $15 (FREE SHIPPING) 
Orders below CAD $15 ($4.99)
STANDARD SHIPPING
7-14 business days
USA
Orders over  CAD $15 (FREE SHIPPING) 
Orders below CAD $15 ($4.99)
STANDARD SHIPPING
7-14 business days
 

International Shipping (Outside USA & Canada)

AUSTRALIA

FRANCE

RUSSIA

UNITED KINGDOM

GERMANY

Orders over CAD $15 (FREE SHIPPING) 

Orders below CAD $15 ($4.99)

STANDARD SHIPPING

10-15 business days

 

All other countries (worldwide shipping)

ALL OTHER COUNTRIES
Orders over  CAD $15 (FREE SHIPPING) 
Orders below  CAD $15 ($4.99)
STANDARD SHIPPING
10-20 business days

 

At this moment, we are only able to offer Standard Shipping. 

Some items in your order may be shipped separately from different warehouses. 

Processing Time

Please allow an additional 1 to 5 business days for your order to be processed. During public holidays, processing time may be delayed.  

Tracking

All orders shipped include a tracking number with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the respective courier within your area to investigate the issue. Unfortunately we are not accountable for missing parcels when tracking information indicates that the package has been delivered successfully.

Delivery Issues

Please contact us if you did not receive your order within 30 days from your order confirmation email. After 30 days, your order will be closed and we will not be able to process any refunds. 
If you provided a wrong address at the time of order you may contact us as soon as possible to provide the correct address and we will update your information if your package has not shipped. In the event that the package is already in transit we will try our best to reach out to our shipping partners but we cannot guarantee or refund your order should it be delivered to a wrong address.
Please note that on rare occasions, we may experience unforeseen stock depletion (usually for popular items) which may cause a delay to your order shipment for that particular item. During such occurrence, we will send you an email notification regarding the delay. If you have more than one item in your order, all the available items will be shipped out first. Please trust that we will do our absolute best to ship out any delayed items as soon as new stock arrives (usually 5-7 days). 
Actual shipping time may also be affected by external factors such as extreme weather conditions, custom clearance (for international shipping), public holidays and other unforeseen circumstances from the postal service itself.
Such occurrences are extremely rare.